Industrial Hardware Supplier migrates from Microsoft Dynamics On-premise to Dynamics 365
Challenge
The client was using Microsoft Dynamics CRM version 8.1.1.110 which was partner hosted. They were looking to migrate to Microsoft Dynamics 365 Sales and Customer Service to avail the benefits of a SaaS-based CRM system such as automatic upgrades, better collaboration, and any-time data access.
Solution
The client selected ITC as their implementation partner due to our longstanding relationship and efficient customer service. ITC upgraded and migrated the client's CRM system from on-premise Dynamics CRM version 8.1.1.110 to Dynamics CRM 2016 on Azure (D365 Online).
As the client was using multiple CRM solutions to support customization, we merged the customizations into a single solution to simplify the migration. The solution was first upgraded from version 8.1.1.110 to 9.2 and then the data was migrated using Scribe.
As there were a number of entities for data migration, we migrated the whole set of emails and attachments starting from Day 1 when the system was live. It was a challenge to migrate the whole dataset along with customization within 3 days. So, we logically divided the scribe maps and packages, allowing the data to be migrated in parallel.
Results
- The project was delivered on-time without impacting on-going business operations
- Ability to use the latest features and advanced functionality of Dynamics 365 such as sales forecasting etc.
- The client now has the option to extend their system with other Dynamics 365 applications, like Marketing