Elevated Oracle Cloud Fusion Services Results in 40% Productivity Increase
Challenge
- Inflexible contract terms with prior vendor resulted in lost productivity and unwanted spend
- Lack of comprehensive documentation limited company’s ability to rely on the vendor as a trusted source of information and education
- Reluctance from some of the user community to adapt to Cloud Fusion
- Insufficient integration mapping and documentation for existing systems
- Concerns over scalability to accommodate future growth and increased usage
Solution
ITC's approach focused on addressing all challenges through:
- Conducting comprehensive analysis of the unique business needs and goals
- Developing a tailored support solution leveraging ITC's expertise in Oracle Fusion, PBCS, and OCI PaaS and IaaS
- Implementing a multi-week knowledge transition plan with detailed documentation deliverables
- Providing ongoing support and maintenance for Oracle Fusion Finance, HCM, EPM/PBCS, and OCI
- Developing the foundational knowledge base for expedited & ongoing issue resolution
- Adopting a modular approach for scalability and future growth
Results
- Enhanced efficiency through streamlined business processes, achieving roughly 30% time savings and 25% in increased productivity
- Cost reduction of 15-20% by minimizing manual tasks and improving resource allocation
- Improved end user satisfaction by more than 20% with faster response times and personalized services
- 35% improvement in decision-making accuracy through valuable insights and analytics from ITC personnel
- Increased flexibility and agility by 40%, enabling easy scalability and adaptability
- Reduced risk of non-compliance penalties by 50% through enhanced data integrity and regulatory adherence
- Better use of Oracle Cloud Fusion is forecasted to help increase revenue by about 20% through accelerated business turnaround